Frequently Asked Questions
Can RSQ Tag locate my child?
RSQ Tag is not a GPS tracker.
When the QR code is scanned and the person calls you to share the location.
Who Can Use an RSQ Tag?
Just About Everyone.
Whether you’re a parent of an autistic child, a caretaker for someone with memory loss, a pet owner, or a family member looking after seniors or young children
RSQ Tags offer peace of mind.
They’re also perfect for:
- Field trips & summer camps
- Amusement parks & family reunions
- Moving or storage boxes
- People with medical conditions
- Solo travelers & tour groups
- Runners, cyclists & outdoor adventurers
- Anyone with physical or mental challenges
RSQ Tags help protect the people and things that matter most, wherever life takes you.
Does It Need Batteries?
No, RSQ Tag does not require batteries. It is not a GPS tracker.
Is There a Monthly Subscription?
No! Every RSQ Tag includes one full year (365 days) of unlimited access, with the option for renewal.
Do I Need to Download or Use an App?
No! You can use the website to register or alter your RSQ Tag information from any internet connected device.
Can I Update and Change My Information?
Absolutely, you can log in to the website at any time and update your information.
My Child has Special/Medical Needs, Can This Be Noted?
Yes, when setting up the profile associated to the RSQ Tag there will be a notes section. Please place any important or relevant information here.
Can I reuse the same QR code for multiple items, children, pets?
Yes/No.
Yes: On individual items such as the wristbands, keychains, and pet tags, they are transferable once your information on the website account is updated.
No: On bulk purchases, like stickers and carnival bands, all QR codes must be registered under a single serial number (contact).
Does the person scanning need an app?
No app needed. Simply scan the QR code on the RSQ Tag and contact the parent or guardian directly.
What if grandparents or friends are looking after my loved one?
You can update information anytime. Simply update the RSQ Tag with the grandparent or guardians’ details so that they can be contacted should they need to be.
Are the bands waterproof?
Yes! RSQ Tag is waterproof. RSQ Tag has been rigorously tested by our own children both in and out of the water.
Can someone call me directly if they find my child?
Yes!
Can I wash my RSQ Tag?
Yes, please hand wash only, and wash separately to avoid any color run on its first few washes.
What if I don’t want a wristband?
No worries! We have several other products with RSQ Tag security.
Can adults wear RSQ Tag?
Yes! Anyone from toddlers to adults can wear RSQ Tag. The band will fit wrists between 4” to 6” in circumference